Returns & Refunds
Last updated May 17, 2026. Email us before sending any item back so we can confirm the right return path.
You may request a return within 30 days of delivery. Items should be unused, in original condition, and include packaging or accessories when applicable.
To start a return, email stefan@avantrixx.com with your order number, the item, the reason for return, and photos if relevant.
If an item arrives damaged, defective, missing parts, or materially different from what you ordered, contact us within 7 days of delivery with photos. We will review the issue and offer a replacement, refund, or other appropriate resolution.
Opened personal-care items, hygiene items, customized products, used items, final-sale items, and products damaged after delivery may not qualify for return unless they arrived defective or incorrect.
Approved refunds are issued to the original payment method. Your bank or card provider may take additional time to post the refund after it is processed.
Email us as soon as possible if you need to cancel. If fulfillment has already started, cancellation may not be possible. If an order cannot ship within the stated timeframe, we will offer the option to accept the delay or cancel for a refund.